Non-Discrimination Notice

Our commitment

Steps of Care ABA Services LLC complies with applicable federal and New Jersey civil rights laws, including Section 1557 of the Affordable Care Act. We do not discriminate against, exclude, or treat people differently on the basis of race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), religion, or any other characteristic protected by law.

Every family that comes to us receives the same welcome and the same standard of care.

Free help for people with disabilities

We provide free aids and services to help people with disabilities communicate effectively with us, such as qualified sign language interpreters and written information in other formats, including large print.

Free language assistance

We provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact us at care@stepsofcare.com or (914) 677-2888.

How to file a grievance with us

If you believe we have failed to provide these services or have discriminated in another way, you can file a grievance with our Civil Rights Coordinator:

Civil Rights Coordinator, Steps of Care ABA Services LLC
135 38th St.
Union City, NJ 07087
care@stepsofcare.com
(914) 677-2888

You can file a grievance in person, by mail, by phone, or by email. If you need help filing one, our Civil Rights Coordinator will help you.

How to file a complaint with the federal government

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the OCR Complaint Portal, or by mail or phone:

U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at hhs.gov/ocr/office/file.